FAQ

Welcome to the GadgetLab FAQ section. Here, we’ve gathered answers to some of the most common questions we receive from our customers. If you don’t find the answer you’re looking for, feel free to contact us at support@gadgetlab.com.au.

1. What products does GadgetLab sell?

At GadgetLab, we offer a wide range of the latest tech gadgets and accessories, including:

  • Smart home devices

  • Mobile accessories

  • Wearable technology

  • Computer and audio equipment

  • Electronics and innovative gadgets

We curate only the best products to ensure top quality and reliability.

2. How do I place an order on your website?

To place an order:

  1. Browse our website and select the products you want to purchase.

  2. Add them to your cart and proceed to checkout.

  3. Provide your billing and shipping information.

  4. Choose your preferred payment method and complete the transaction.

  5. You will receive an order confirmation email with your order details.

3. What payment methods do you accept?

We accept the following payment methods:

  • American Express

  • Apple Pay

  • Google Pay

  • MasterCard

  • PayPal

  • Shop Pay

  • Visa

  • UnionPay

All payments are processed securely using 128-bit SSL encryption for your protection.

4. Is it safe to shop on GadgetLab?

Yes! Your safety is our top priority. We use Secure Sockets Layer (SSL) technology to encrypt your sensitive information during transactions. Additionally, we are PCI DSS compliant, meaning your credit card details are fully protected.

5. Do you ship internationally?

At the moment, we only offer shipping within Australia.
We provide free shipping on all orders across Australia for your convenience.

6. How long will it take for my order to arrive?

  • Handling time: 1-2 business days

  • Transit time: 3-5 business days

Orders placed before 5:00 PM (AEST) will be processed on the same day. Orders placed after 5:00 PM will be processed the following business day.

7. How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your order on the courier's website.

8. Can I cancel or modify my order?

Once an order is placed, we begin processing it immediately to ensure fast shipping. Unfortunately, orders cannot be modified or cancelled once they are confirmed. Please contact us as soon as possible if you need assistance with your order.

9. What is your return policy?

We offer a 14-day return policy on most items.
To be eligible for a return:

  • The item must be unused and in its original packaging.

  • The item must not be damaged (unless defective upon arrival).

Please check our Return Policy for full details on how to initiate a return.

10. How do I get a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refunds are processed within 10 business days and will be credited back to your original payment method. Please note, your bank or credit card provider may take additional time to post the refund.

11. Do you offer exchanges?

We do not offer direct exchanges. If you wish to exchange an item, please follow our return process for the original item and place a new order for the item you want.

12. What if my order arrives damaged or incorrect?

Please inspect your order immediately upon arrival. If you received a damaged or incorrect item, contact us within 7 days at support@gadgetlab.com.au. We will provide instructions for returning the item and sending you a replacement or refund.

13. How do I contact customer support?

If you have any questions or need assistance, our customer support team is here to help.
You can contact us via:

Have More Questions?

Feel free to reach out to us at support@gadgetlab.com.au. We are always happy to assist you and ensure your shopping experience is as smooth as possible